Troubleshooting

Fix authentication errors with your API keyA 401 Unauthorized response means Shipstar could not verify your identity from the credentials you sent. This is almost always caused by one of a small number…
What to do when content generation returns a 402 errorA 402 Payment Required response from a generation endpoint means your team's monthly credit allowance is fully used up. No content is generated when this…
Handle rate limits and 429 Too Many Requests errorsShipstar enforces per-endpoint rate limits to keep the API reliable for everyone. If you send requests too quickly, you will receive a 429 Too Many Requests…
Content generation is stuck in 'pending' or 'processing'Content generation in Shipstar runs asynchronously. When you trigger a generation request, you receive a contentid and an initial status of pending…